Frequently Asked Questions

Frequently Asked Questions

Where do I meet my driver at Jacksonville International Airport?

Dana’s will be waiting for your arrival in the baggage claim area near baggage claim #1. Click Here for detailed instructions.

Do you offer early a.m. and late p.m. airport service?

Yes, Dana’s offers limo and transportation services 24 hours a day / 7 days a week / 365 days a year.

What is your standard cancellation policy?

  • Sedan, SUV – 4 hours prior to pickup time.
  • Executive Van – 24 hours prior to pickup date and time.
  • Mini Coach – 48 hours prior to pickup date and time.
  • Motor Coach Charter Bus – 1 week cancellation prior to pick up time and date.

What is your special event cancellation policy?

Special events include Prom Season, GA/FL Game, New Years Eve, The Players, Daytona 500, Coke Zero Sugar 400, and Sold Out Concerts and Sporting Events. Cancellation policy for special events is 2 week prior to the pickup time on the day of the event. This policy is in effect for all vehicles chartered.

What type of deposit is required to reserve a vehicle and when do I pay it?

Dana’s requires payment in full at the time of reservation. This applies to all reservations including airport transfers, hourly rentals and bus charters.

Can I visit Dana’s office in person to see vehicles and make a reservation?

Yes, customers are always welcome to visit our offices during standard office hours to reserve vehicles. We love to show off our beautiful fleet, but we ask that customers make an appointment ahead of time so that Dana’s can ensure your desired vehicle will be in the garage.

How can I obtain a receipt for my charges?

Dana’s can provide receipts for charges following service in the form of fax, email or mail. Dana’s can have the chauffeur provide a receipt at the time of service as long as you request the receipt at the time of reservation.

Do you offer corporate and personal open billed accounts?

Yes, Dana’s is happy to provide billed credit accounts to qualified customers. To start an open account, customers will be asked to complete a Corporate Profile and Credit Application. Upon approval of the application, Dana’s can bill your charges via fax, email or mail.

How far in advance should I make my reservation?

Dana’s will take reservations up to a year in advance. When you know the date and time of your travel, special event or celebration, contact a Dana’s Reservation Associate who will discuss our services. Dana’s is Jacksonville’s most popular limousine service and we sell out very frequently during special events. Customers should be prepared to pay for the service at the time of reservation.

Can I get a transfer, “drop-off and pickup” during a special event?

Dana’s does not provide transfer service during special events. Vehicles can be reserved based on a minimum hourly rental that is specified for that event.

Where will Dana’s drop us off during a Jaguar game or Sporting Event at the Stadium?

Some of our vehicles require a special “extended vehicle” parking pass. The season ticket holder parking passes around the stadium will not work for some of our executive vans, mini coaches or charter bus. Dana’s has special parking lots near the stadium that are just a short walk. Dana’s can obtain an “extended vehicle” parking pass for you or the customer is welcome to purchase this limousine or bus parking pass at any of the parking lots around the stadium that allow our types of vehicles.

Do I pay for my limousine or hourly vehicle when I’m not using it?

Yes, all hourly charters are billed according to the total hours used by the customer. Examples: Charges are incurred during a Wedding Ceremony & Reception, a Sporting Event and a Concert.

I only need the limousine to pick us up and drop us off. Do you offer this type of service?

Yes, Dana’s does offer a transfer service with the exception of special events as described above. In most cases this type of service, called a transfer, is requested when a client would like a simple pickup and a drop off at a specified time.

Can we bring coolers on the Dana’s charter bus?

Yes, Dana’s will allow customers to bring coolers onboard the charter bus. If you would like Dana’s to provide a cooler stocked with ice, please ask your Dana’s Reservation Associate for this service.

What is a party or cleaning deposit and is this deposit refundable?

Dana’s may require the customer to provide a party deposit “upfront” for potential mishaps and accidents that commonly occur when too much alcohol is consumed. These party deposits are required when alcohol will be consumed inside the vehicle during limo celebrations, party buses, and bachelor & bachelorette parties. Cleaning deposits will be refunded “only after” the vehicle has returned to Dana’s garage and has been inspected.

Do you have smoking limousines or vehicles?

All of Dana’s vehicles are NON-SMOKING. Customers who smoke inside a Dana’s vehicle are charged a cleaning fee of $250.00.